Terms and Conditions
Man with Van Shoreditch Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Shoreditch provides man and van and removal services within Shoreditch and the surrounding areas. By making a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your service.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings given below.
Customer means the individual, business, or organisation booking and paying for the services.
Company means Man with Van Shoreditch, the provider of the man and van and removal services.
Services means any transport, removal, loading, unloading, packing, or related services provided by the Company.
Vehicle means any van or other vehicle used by the Company to carry out the Services.
Booking means a confirmed request by the Customer for Services on a specified date and time.
Service Area means Shoreditch and other locations within a reasonable distance where the Company agrees to operate.
2. Scope of Services
The Company provides man and van, residential moves, office moves, small removals, student moves, and associated loading and unloading services in Shoreditch and nearby districts. The precise scope of each job will be agreed at the time of booking and confirmed in writing where applicable.
Unless expressly agreed in advance, the Services do not include disconnection or reconnection of appliances, dismantling or assembly of furniture, packing or unpacking of items, or specialist handling of fragile, high value, or bulky objects. Where such additional works are requested, they may be provided at the Company’s discretion and may incur additional charges.
3. Booking Process
3.1 The Customer may request a quotation by providing the Company with accurate information about the collection and delivery addresses, access conditions, size and nature of the move, number of items, and any special handling requirements.
3.2 Quotations are based on the information supplied at the time of enquiry. If the information is incomplete or inaccurate, the Company reserves the right to amend the quote or refuse to carry out the Services.
3.3 A Booking is only confirmed when the Company has expressly accepted the request and, where required, the Customer has paid a deposit or provided confirmation of acceptance of the quotation.
3.4 Provisional dates and times are not guaranteed until confirmed by the Company. The Company will use reasonable efforts to accommodate preferred dates and time slots, but all appointments are subject to availability.
3.5 The Customer is responsible for ensuring that all details set out in the Booking confirmation are correct. Any changes must be communicated to the Company as soon as possible and may result in changes to the quoted price.
4. Pricing and Payments
4.1 Prices may be calculated on an hourly rate, fixed quote, or a combination of both, as advised at the time of booking. Minimum charges may apply for short bookings.
4.2 Unless stated otherwise, quoted prices are based on normal access conditions, reasonable walking distances between the Vehicle and the property, and the absence of unusual obstacles such as narrow staircases, lack of lifts, restricted parking, or the need for additional personnel.
4.3 The Company reserves the right to charge additional fees where:
Access is significantly more difficult than indicated at the time of booking.
Additional items or services are requested on the day of the move that were not originally quoted.
Waiting time arises due to delayed access, keys, documentation, or other issues beyond the Company’s control.
4.4 Payment terms will be confirmed at the time of booking. The Company may require:
A deposit to secure the Booking.
Full or part payment in advance.
Immediate payment upon completion of the Services.
4.5 The Customer must pay all charges on the due date by the accepted payment methods specified by the Company. Failure to pay on time may result in suspension of Services, cancellation of the Booking, and the application of reasonable administrative or late payment charges.
4.6 All charges are quoted exclusive of any applicable taxes, unless otherwise stated. If applicable taxes are introduced or varied by law, the Company reserves the right to adjust charges accordingly.
5. Customer Responsibilities
5.1 The Customer must ensure that:
The property is ready for collection of items at the agreed time.
All items to be moved are properly packed, clearly labelled, and ready for loading, unless packing services have been separately agreed.
Fragile or high value items are clearly identified and suitably protected.
5.2 The Customer is responsible for:
Obtaining all necessary permissions, permits, or parking suspensions required at collection and delivery addresses.
Ensuring safe and reasonable access for the Vehicle and crew, including clear hallways, staircases, lifts, and entrances.
5.3 The Customer must not request the transport of any items that are illegal, dangerous, hazardous, explosive, or otherwise unsuitable for carriage in a standard removal vehicle, including but not limited to flammable liquids, gas cylinders, firearms, drugs, or perishable goods.
5.4 The Company may refuse to transport any item which, in the reasonable opinion of the driver or crew, presents a risk to health, safety, or property, or which has not been disclosed at the time of booking.
6. Cancellations and Amendments
6.1 The Customer may cancel or amend a Booking by notifying the Company in advance. The amount of notice required and any applicable charges will depend on the type of Booking and will be confirmed at the time of arrangement.
6.2 As a general guideline, the Company may apply the following cancellation terms:
Cancellations made more than 48 hours before the scheduled start time may be accepted without charge or with a nominal administration fee.
Cancellations made within 24 to 48 hours may incur a partial charge or loss of deposit.
Cancellations made within 24 hours or on the day of the Booking may be charged in full.
6.3 If the Customer fails to be present at the agreed collection address at the scheduled time, or if access is not available, this may be treated as a same day cancellation and charged accordingly.
6.4 The Company reserves the right to cancel or reschedule a Booking in exceptional circumstances, such as severe weather, vehicle breakdown, illness, safety concerns, or events beyond the Company’s reasonable control. In such cases the Company will seek to offer an alternative date or a refund for any sums paid for Services not carried out, but shall not be liable for any consequential losses.
7. Liability and Limitations
7.1 The Company will exercise reasonable care and skill in providing the Services. However, the Company’s liability for loss or damage to goods or property is subject to the limitations set out in this section.
7.2 The Company will not be liable for:
Loss or damage arising from defective or inadequate packing by the Customer.
Damage to items that are inherently weak, fragile, or poorly constructed.
Loss of value due to pre-existing damage, wear and tear, or minor cosmetic marks.
7.3 Any liability for loss of or damage to goods, where proven to be caused by the Company’s negligence, shall be limited to the reasonable cost of repair or the current market value of the item, whichever is lower, subject to any overall cap notified to the Customer.
7.4 The Company shall not be liable for indirect or consequential losses, including loss of profit, loss of business, loss of opportunity, or any costs arising from delays, missed appointments, or inconvenience.
7.5 The Customer is responsible for arranging any additional insurance cover that they consider necessary for high value or particularly fragile items.
7.6 The Company shall not be liable for any damage or loss arising from circumstances beyond its reasonable control, such as adverse weather, traffic conditions, mechanical failure of vehicles despite proper maintenance, acts of third parties, or public authority restrictions.
8. Claims and Complaints
8.1 Any visible loss or damage to goods should be reported to the driver or crew as soon as reasonably possible and noted at the time of delivery where practicable.
8.2 Any complaint or claim relating to the Services must be submitted to the Company in writing within a reasonable time of completion of the job, and in any event no later than 7 days after the date of service, providing full details and any supporting evidence.
8.3 The Company will review all complaints and may request additional information or photographs. The Customer must co operate with any reasonable investigation.
8.4 Where the Company accepts responsibility for loss or damage, any settlement will be made in accordance with the liability limitations set out in these Terms and Conditions.
9. Waste and Environmental Regulations
9.1 The Company is primarily a removal and transport provider and is not a licensed waste carrier unless expressly stated. The Company cannot remove or dispose of general household or commercial waste, rubble, building materials, or other refuse unless this has been specifically agreed and complies with applicable waste regulations.
9.2 The Customer remains responsible for ensuring that any waste or items for disposal are handled in accordance with local laws and regulations. The Company will not knowingly transport waste to unauthorised locations or dispose of items illegally.
9.3 Where the Company agrees to transport items to a recycling centre or authorised facility, the Customer is responsible for any fees or charges levied by that facility. The Company may add a reasonable service charge for the additional time and distance involved.
9.4 The Customer must not include hazardous waste, clinical waste, chemicals, asbestos, or any forbidden substances in goods to be removed. The Company may refuse to load such items or may unload and leave them safely at the property if discovered later, without liability.
10. Access, Parking, and Road Restrictions
10.1 The Customer must provide accurate information about parking availability and any loading restrictions at both collection and delivery addresses. If necessary, the Customer should arrange for parking permits or temporary suspensions.
10.2 Any parking fines or penalties incurred because the Customer did not arrange suitable access or misinformed the Company about parking conditions may be charged to the Customer.
10.3 The Company reserves the right to refuse to park or unload in locations that present unreasonable risk to the Vehicle, crew, or other road users.
11. Delays and Waiting Time
11.1 While the Company aims to arrive at the agreed time, all arrival times are estimates and may be affected by traffic, weather, or unforeseen events.
11.2 If the Company is delayed, it will make reasonable efforts to keep the Customer informed and provide a revised estimated time of arrival.
11.3 Where waiting time is caused by matters beyond the Company’s control, such as the Customer not being ready, keys or access not being available, or delays caused by third parties, the Company may charge a waiting time fee at the rate confirmed in advance or at a reasonable hourly rate.
12. Data Protection and Privacy
12.1 The Company may collect and process personal data about the Customer for the purpose of providing the Services, managing bookings, processing payments, and addressing any queries or complaints.
12.2 The Company will take reasonable steps to keep Customer information secure and will not share personal data with third parties except where necessary to perform the Services, comply with legal obligations, or with the Customer’s consent.
13. Termination
13.1 The Company may terminate a Booking or cease work immediately if:
The Customer behaves in a threatening, abusive, or unsafe manner towards staff.
There is a serious breach of these Terms and Conditions.
Continuing the job would, in the Company’s reasonable opinion, pose a risk to health, safety, or property.
13.2 In such circumstances, the Customer may be liable for the full charges for the Booking, including any additional costs incurred as a result of the termination.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
14.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
15. General Provisions
15.1 If any provision of these Terms and Conditions is found to be unlawful, invalid, or unenforceable, that provision shall be deemed removed, but the remaining provisions shall continue in full force and effect.
15.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that right or remedy.
15.3 These Terms and Conditions constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior understandings or agreements, whether written or oral.
15.4 The Company reserves the right to amend these Terms and Conditions from time to time. The version in force at the time of the Booking will apply to that Booking.
