Terms and Conditions for Man With Van Shoreditch

These Terms and Conditions govern the provision of removal and transport services by Man With Van Shoreditch and set out the rights and responsibilities of both the customer and the service provider. By making a booking, the customer agrees to these terms, which apply to household moves, office relocations, single-item transport, loading and unloading assistance, and related services supplied under the name Shoreditch man with van services. These terms are intended to be clear, fair, and practical, and they should be read carefully before a booking is confirmed.

1. Scope of Service

The service is offered for the transport of goods and belongings from one agreed location to another, with optional assistance for lifting, carrying, packing support, and route planning where relevant. The exact service scope will depend on the quote accepted by the customer. A Man With Van Shoreditch service may include a vehicle, a driver, and, where agreed, one or more helpers. Any task outside the agreed booking, including additional collections, extra stops, dismantling, or waiting time, is not included unless confirmed in advance or accepted at the time of service at the applicable rate.

Customer obligations

• The customer must provide accurate details about the items, access conditions, and any special handling requirements.
• The customer must ensure that goods are ready for loading at the agreed time.
• The customer must obtain any necessary permissions for parking, access, building entry, or use of lifts.

Bookings for man and van Shoreditch services may be made by phone, email, online form, or other communication channels made available by the provider. A booking is only confirmed once the details have been reviewed and accepted, and any required deposit or prepayment has been received. The booking confirmation will normally set out the date, time window, collection point, delivery point, service type, and any agreed extras. The customer is responsible for reviewing the confirmation carefully and notifying the provider of any errors or omissions without delay.

2. Booking process

During the booking process, the customer may be asked to provide information about item size, number of items, floor level, lift access, congestion charges, parking restrictions, and whether assembly or dismantling is required. The provider may adjust the quotation if the information supplied changes or proves inaccurate. A quotation is based on the details given at the time of enquiry and remains valid only for the stated period, if any. If the booking involves a multi-stop move, commercial relocation, or unusually heavy goods, the provider may require a revised estimate or an on-site assessment. The customer accepts that the final price may change if the actual scope of work differs from the original description.

Availability and arrival times

Arrival times are given as estimated windows rather than guaranteed exact times unless expressly stated otherwise. Delays may occur due to traffic, weather, road closures, access problems, or circumstances beyond reasonable control. The provider will aim to communicate significant delays where possible. The customer should keep the site accessible and remain available by the contact method used in the booking in case clarification is needed.

Payment terms for Shoreditch man with a van bookings will be stated in the quotation or booking confirmation. The provider may request a deposit, full advance payment, or payment on completion depending on the size and nature of the job. Unless agreed otherwise, all sums are payable in pounds sterling. The customer is responsible for ensuring that payment is made in the agreed manner and by the due date. If payment is made by bank transfer, card, or cash, it must match the agreed amount and any charges or fees associated with the payment method, where applicable, remain the customer???s responsibility unless prohibited by law.

3. Payments

Any additional services requested on the day, including extra labour, unexpected waiting time, parking fees, congestion-related costs, storage, or changes to the route, may be charged in addition to the original quote. The provider may issue a revised invoice if the completed job differs from the booked service. Unless otherwise agreed in writing, invoices are due immediately upon completion of the work. The provider reserves the right to suspend or cancel future services if a customer has unpaid balances from previous bookings.

• Accepted payment methods will be confirmed during booking.
• Deposits, where applicable, may be non-refundable except as required by law.
• Late payment may result in administrative charges and recovery action.

4. Cancellations and rescheduling

Cancellations or changes must be made as soon as possible. The amount refunded, if any, will depend on the timing of the cancellation and whether the provider has already incurred costs, reserved staff, or allocated a vehicle. Where a booking is cancelled with little notice, the customer may be charged a cancellation fee to cover loss of time and administrative expense. If the customer is not present at the agreed start time or fails to provide access, the booking may be treated as a late cancellation or a failed attendance, and the full fee or a substantial part of it may remain payable. Rescheduling is subject to availability and may involve a revised price if the new date or service requirements differ from the original arrangement. The provider will act reasonably when considering changes, but cannot guarantee that an alternative slot will be available.

Provider cancellation

If the provider must cancel due to vehicle breakdown, staff illness, safety concerns, or circumstances beyond its control, a reasonable effort will be made to rearrange the service or refund any amount paid for the undelivered portion of the booking. The provider will not be responsible for indirect losses arising from such cancellation, except where liability cannot lawfully be excluded.

5. Liability and customer responsibilities

The provider will take reasonable care when handling goods, but the customer remains responsible for ensuring that items are suitably packed, labelled, and fit for transport unless packing has been expressly included in the service. Fragile items, valuables, artwork, electronics, glass, antiques, and sentimental items should be declared before the move so that appropriate precautions can be taken. The provider is not liable for damage resulting from insufficient packing, defective packaging, hidden weakness, inherent vice, or items that were already damaged before collection. The customer should consider arranging separate insurance for high-value goods if the risk is significant.

6. Limitation of liability

Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. Subject to that, the provider shall not be liable for indirect or consequential losses, loss of profit, loss of business, missed appointments, emotional distress, or any loss arising from delay unless caused by the provider???s proven negligence and within the limits permitted by law. Where liability is established, the provider???s total responsibility for a booking will normally be limited to the amount paid for the service in question, except where statutory rights require otherwise. The customer acknowledges that moving work can involve unavoidable risks, including minor scuffs, normal wear, and delays caused by access conditions.

Access and site safety

• The customer must provide safe and lawful access to both premises.
• The customer must disclose stairs, narrow corridors, low ceilings, or parking restrictions.
• The provider may refuse to move items that appear unsafe, unlawful, or beyond safe handling limits.

The service may involve the removal of unwanted items or incidental waste, but all disposal must comply with applicable waste regulations. The customer must not request that the provider remove controlled waste, hazardous materials, asbestos, chemicals, oil, paint, gas cylinders, clinical waste, batteries, or any other item requiring specialist handling unless the provider has expressly agreed and is legally able to do so. The customer remains responsible for ensuring that waste is accurately described and properly separated for collection or disposal. If waste removal is part of a man with van Shoreditch booking, the provider may ask for clarification of the contents before accepting the job.

7. Waste regulations

All waste handling must comply with the Environmental Protection Act 1990, the Waste (England and Wales) Regulations 2011, and any other applicable legislation or local authority requirements. The customer must provide only lawful waste and must not attempt to disguise hazardous or restricted items as general rubbish. The provider may refuse any load that appears unsafe, illegal, or likely to breach environmental rules. If the provider arranges disposal on behalf of the customer, the customer agrees to provide accurate information and to pay any lawful disposal fees, permits, or associated charges. Where waste transfer documentation is required, the customer must cooperate fully and provide any necessary declarations or acknowledgements. Illegal tipping, fly-tipping, or incorrect disposal is strictly prohibited, and the customer may be liable for any fines, penalties, clean-up costs, or enforcement action caused by inaccurate instructions or undisclosed materials.

8. Conduct, prohibited items, and refusals

The provider reserves the right to refuse items that are dangerous, illegal, over-dimensional for the vehicle, inadequately packed, or likely to cause damage to property, persons, or the vehicle. The customer must not ask the provider to transport weapons, illegal drugs, stolen goods, or any item whose carriage would be unlawful or unsafe. If a booking includes items that require special handling, the customer must notify the provider in advance so that the appropriate arrangements can be made. The provider may stop work if the environment becomes unsafe, abusive, or impossible to complete within reasonable limits. In such circumstances, the customer may still be charged for work already carried out and for any costs incurred.

9. Complaints and claims

If the customer believes that a problem has occurred, they should notify the provider as soon as reasonably possible and, where practical, before the end of the booking. Any claim for damage or loss must be supported by a clear description, photographs where available, and evidence of value or condition. The provider may request an opportunity to inspect the item and may decline claims that are not raised within a reasonable time or that cannot be verified. These procedures are intended to allow fair review of any issue and do not reduce statutory rights. The customer is encouraged to keep proof of condition, especially for fragile or valuable items.

10. Events beyond control

The provider shall not be responsible for failure or delay caused by events outside reasonable control, including severe weather, accidents, road closures, public transport disruption, strikes, civil disorder, fire, flooding, epidemics, or acts of government or authorities. In such circumstances, the provider will take reasonable steps to resume service or rebook the work if possible. If performance becomes impossible or impracticable, either party may be entitled to cancel the affected part of the booking without further liability, subject to any amounts already properly incurred.

11. Governing law and jurisdiction

These Terms and Conditions are governed by the laws of England and Wales. Any dispute, claim, or matter arising from or in connection with a booking for Man With Van Shoreditch shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law provides otherwise. If any part of these terms is found to be unlawful, invalid, or unenforceable, that part shall be treated as severed and the remaining provisions shall continue in full force. No waiver of any breach shall operate as a waiver of any later breach. The provider may update these terms from time to time, and the version in force at the time of booking will apply unless a later change is required by law.

12. General provisions

These terms constitute the entire agreement between the parties for the relevant booking and supersede any prior discussions or understandings unless expressly incorporated in writing. Any variation must be agreed by the provider. The customer should ensure that all statements made during booking are complete and accurate, as the service price and feasibility depend on that information. By proceeding with a booking, the customer confirms that they have read, understood, and accepted these conditions for the provision of a professional man with van Shoreditch service.